One thing for sure is that local offices cannot be reached with a local number anymore. That's pretty much for sure. When I applied I called the local number twice and had a excellent experience. Nation wide it looks. This in itself is a huge negative.
Many have it appears have lost their benefits because of recently found address discrepancies. Two people close by have had this happen.
You can contact the SS Administration by e-mail but you cannot ask or include anything about your situation or account in any form.
The only way to get a hold of them is by phone or in person. Several messages have been left around here for several days with a call back supposedly in less than 24 hrs. Not one has received a call back.
People around the country have to be annoyed I would think. We can do better but of course there are much more imortant items on the agenda of the 1% with the help of the Tpuglicans.